Report a Problem

5 min read

About This Portal

This reporting portal allows you to notify us about any issues encountered with our services. Whether you're experiencing technical difficulties, found a security vulnerability, or need to report abusive content, this is the central place to submit your report.

Our team reviews all submissions and will take appropriate action based on the type and severity of the reported issue. Please select the most relevant category for your report and provide as much detail as possible.

Reporting Process

Our team handles all reports with utmost priority. Standard procedure:

  • Immediate Acknowledgement: Automated confirmation within 15 minutes
  • Triage Assessment: Initial evaluation within 4 business hours
  • Detailed Investigation: Technical analysis within 24-72 hours
  • Resolution: Appropriate actions based on problem severity

Report Abuse

For immediate reporting of abusive content or activities:

  • 24/7 Monitoring: Abuse reports receive priority handling
  • Required Information:
    • Complete URLs of abusive content
    • Exact timestamps (UTC)
    • Description of abuse type
    • Your contact information
  • Response: Initial response within 12 hours

Problem Types

Security Issues

  • Vulnerability reports
  • Phishing attempts
  • Malware distribution
  • Unauthorized access

Legal Concerns

  • Copyright infringement
  • Illegal content
  • Regulatory compliance
  • Data protection issues

Technical Problems

  • Service outages
  • Performance issues
  • Bug reports
  • Configuration errors

Content Issues

  • Spam content
  • Misinformation
  • Policy violations
  • Inappropriate material

Required Information

For efficient processing, please include:

  • Affected URLs or service components
  • Exact timestamps (include timezone)
  • Detailed description of the issue
  • Relevant technical details:
    • Error messages
    • Log excerpts
    • Screenshots
    • Network traces (where applicable)
  • Your contact information

Submit Problem Report

For multiple entries, separate with commas

Data Handling

  • Encryption: All reports stored with AES-256 encryption
  • Retention: Data kept for 3 years unless legally required
  • Access: Limited to authorized staff through MFA-protected systems
  • Sharing: Only with:
    • Certified security researchers
    • Law enforcement agencies
    • Affected parties in legal cases

Copyright Issues

For DMCA requests, include:

  • Physical or electronic signature
  • Identification of copyrighted work
  • Infringing material location
  • Statement of good faith belief
  • Contact information

Submit copyright notices to:
[email protected]